Support Policy
Support Policy
Last updated: 19 August 2026
At Website Design Shop we aim to make getting help simple and fast. This policy explains how to reach us and what to expect.
1. How to contact support
- Email: support@websitedesignshop.co.za
- Telephone: 087 092 6687
- Mobile / WhatsApp: 071 374 3360
2. Support hours
Our support team is available Monday to Friday, 08:00–17:00 (SAST), excluding South African public holidays.
3. Response times
We aim to respond to email queries within 1 business day. Complex queries (such as warranty claims or supplier follow-ups) may take a little longer, and we will keep you updated.
4. Order and delivery queries
For questions about an existing order, please have your order number ready. We will help you track your delivery, update details where possible, and resolve any issues.
5. Warranty and technical support
For faulty products, please see our Refund & Returns Policy. We will help you assess the issue and, where applicable, arrange a repair, replacement or refund, or facilitate a manufacturer's warranty claim.
6. Escalations
If you are not satisfied with how a query has been handled, please ask for it to be escalated by emailing support@websitedesignshop.co.za with "ESCALATION" and your order number in the subject line.
