Refund & Returns Policy

Last updated: 19 August 2026

We want you to be happy with your purchase from Website Design Shop. This policy explains when and how you can return Goods and obtain a refund, exchange or repair. It should be read together with our Terms & Conditions. This policy does not limit your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. 7-day cooling-off (change of mind)

Because you shop online, you may return most Goods for any reason within 7 (seven) days of receiving them, under section 44 of ECTA. To qualify:

the Goods must be unused, undamaged and in their original, resalable condition with all packaging, accessories, manuals and free items included;
you must have proof of purchase (order number or invoice).

You are responsible for the cost of returning the Goods to us for a change-of-mind return. Once we receive and inspect the Goods, we will refund the purchase price (the original delivery fee is non-refundable for change-of-mind returns).

2. Defective, damaged or incorrect Goods

If Goods are defective, damaged on arrival, or not what you ordered, you are protected under the CPA. Please contact us within a reasonable time (ideally within 7 days of delivery for damaged/incorrect items). Under section 56 of the CPA, if Goods are found to be defective within 6 (six) months of delivery, you may choose a repair, replacement or refund at no charge to you. In these cases we will also cover the cost of returning the Goods.

3. How to return an item

Email support@websitedesignshop.co.za (or call 087 092 6687) with your order number and the reason for the return.
We will confirm the return and provide instructions and a return reference.
Package the Goods securely (in the original packaging where possible) and send them to, or arrange collection at, the address we provide.

4. Non-returnable items

For health, hygiene, safety or licensing reasons, some items cannot be returned once opened or unsealed, including (where applicable) earphones/headsets, opened software or media, consumables, gift cards, and made-to-order or personalised items — unless they are defective.

5. Refunds

Approved refunds are made to your original payment method via Paystack. Once your return is received and inspected, refunds are typically processed within 3–10 business days, though the time for funds to reflect depends on your bank. We will notify you by email when your refund has been processed.

6. Warranty repairs

Products carrying a manufacturer's warranty may be repaired or replaced in line with that warranty. We will assist you in facilitating a valid warranty claim.

7. Contact

Questions about a return or refund? Contact us at support@websitedesignshop.co.za or 087 092 6687.

Website Design Shop is a sole proprietorship based in the Republic of South Africa.

Address: 10 Olivier Street, Potchefstroom, North West, 2520, South Africa
Email: support@websitedesignshop.co.za
Telephone: 087 092 6687 | Mobile: 071 374 3360
Website: https://websitedesignshop.co.za

Refund & Returns Policy